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Rates & Insurance

Rates

Each therapist has a unique payment structure that ranges from $140-$165/session and sessions typically occur on a weekly or biweekly cadence. We do offer a limited number of reduced rate slots during the day (between 12-2pm). Please contact us for specific information about rates. 

Insurance & Reimbursement - Why Private Pay?

We are private pay only, which means we do not accept any form of insurance, Medicaid, or CHP+ and do not bill insurance companies directly. We do accept HSA funds. 

However, if your insurance plan includes out-of-network mental health coverage, we can provide you with a detailed invoice that includes a monthly Superbill the and CMS 1500 form needed to submit to your insurance company. If you would like to take advantage of your out-of-network mental health coverage, please let your provider know at the onset of services. You can also use your HSA funds to help pay for the sessions. 

Why private pay?

At Play Therapy Connection, we choose not to bill insurance directly for several important reasons—one of which is to protect your child’s privacy and flexibility in care. Insurance companies require a formal mental health diagnosis in order to authorize and reimburse for services. This diagnosis then becomes part of your child’s permanent medical record and may place limitations on the number or type of sessions covered.

By operating as a private pay practice, we’re able to focus on your child’s unique needs without being constrained by diagnostic labels or insurance requirements. This gives us the freedom to create an individualized, developmentally appropriate therapeutic experience—centered on connection, regulation, and healing.

Victims Compensation

Our therapists are approved providers for the metro area victim compensation boards and accept payment from any victim compensation board as payment in full. 

Second Wind Fund Grant

Lindsay Stenzel and Ashley Sutherland are partnered with Second Wind Fund Grant, a Colorado non-profit that fully reimburses for services if your child is considered at-risk for suicide. If accepted, the Second Wind Fund Grant will cover 12-20 sessions at no cost to you - reach out here for more information. 

Payment

Payment is due in full at the time of the appointment. We accept cash, check, debit and credit cards. Each of our therapists have a limited number of reduced fee sessions available during daytime hours. If you need to discuss a reduced fee, please inquire when setting up your initial intake appointment. 

Cancellation Policy

If you are unable to attend a session, please make sure you cancel at least 24 hours beforehand. Otherwise, you may be charged for the full rate of the session. Please contact us for any additional questions you may have. We look forward to hearing from you!

Out-of-Network Benefit Questions

Some families elect to use their insurance’s out-of-network benefits to help pay for Play Therapy. If you plan to utilize your out-of-network benefits, it is helpful to let your therapist know at the onset of services, and your therapist can provide you with a monthly superbill and CMS 1500 form, along with other needed documentation. 

If you elect to use your out-of-network benefits, insurance companies can and do request documentation to determine if the services provided meet medical necessity criteria as established by an insurance carrier. 

Listed below are helpful tips and questions for your insurance provider when determining your out-of-network benefits. I also recommend using the website https://www.mentaya.com/ for help navigating your out-of-network insurance benefits. 

Questions to ask your insurance provider when determining out-of-network benefits:

1. Does my policy cover out-of-network services provided by a Licensed Clinical Social Worker (LCSW)? My provider is located in Colorado.

2. What documentation is required to determine medical necessity for reimbursement? I will be paying for services at the time of service, and the provider will then provide a superbill that will include the date of service, the CPT code, the location, and the diagnosis code.

3. What CPT codes are covered? These are codes that the time and type of service.

4. Are there any diagnoses that are not eligible for reimbursement? 

5. How many sessions are covered per year?

6. Is there a lifetime maximum on benefit? 

7. What is my out-of-network deductible and when does that restart (enrollment year or calendar year)?

8. What percentage of the session fee is eligible for out-of-network reimbursement? 

9. What is the payment schedule or turnaround time from claim received to payment sent?

10. What is the number for claims if a claim is denied?

Please contact us to get this process started and let your therapist know your are interested in reimbursement. 

What our clients have to say

“I cannot speak highly enough of Kelly Miller and the rest of the staff of Play Therapy Inc. Both my [children] have enjoyed, and benefited greatly from their therapy sessions with Kelly over the last year. Their appointments at Play Therapy have become a highlight of their week, and something they look forward to immensely. I have seen firsthand the changes in my [children], and will forever be grateful.” 

- Parent

“To say that I am thankful for Kelly Miller and Play Therapy is an understatement. My [child] has been seeing Kelly for the past few years and the growth he has experienced is tremendous. She has supported both my [child] and me as we have navigated through grief and helped us to develop skills and tools to cope with life’s many unexpected circumstances.”

- Parent

“I’m writing regarding Matt Canale. He worked with my [child] around supporting [my child] during a time when a lot of change was happening at home. He helped [my child] to learn how to regulate emotions, express needs, and have a safe place to process what [my child] was experiencing. Matt worked with [my child] through age-appropriate activities, communicated progress to me weekly, and I saw a drastic improvement in the way [my child] was able to understand and express emotions in a healthy way. [My child] became very connected to Matt, which is a testament to his loving supportive and safe space that he provided. We worked with several therapists but never before had seen such a connection as [my child] had with Matt. It has been over a year and [my child] still uses the skills that he taught and remembers Matt very fondly. I highly recommend him to anyone who wants real support for their children.” 

- Parent

“Hi Matt! We just wanted to let you know that since our last session with you, [my child] has been doing remarkably well!!! He has been going to school in person and he seems to be just fine. All those feelings of shame […] ….all those feelings are gone.

We’re so proud of him and honestly can’t believe how well he’s doing. 2 years ago was complete agony and we never thought life would ever go back to normal for him. You have been so amazing, an angel sent from God, to help him heal and love himself again.”

- Parent

“Kelly was exactly what I needed as a supervisor. She is incredibly knowledgeable, comforting, and caring. I’m very grateful for all the insights she shared with me.”

– SPT therapist, Mandy

“Kelly supervises with fierce knowledge, wisdom, and warmth. I feel comfortable to be vulnerable with her while she encourages me to reach further and dig deeper in practice and perspective.”

- Grace

"He [Matt] helped my daughter learn how to regulate her emotions, express her needs and have a safe place where she can process what she was experiencing during a big transition at home." 

- Parent C

"I saw drastic improvement in the way my daughter was able to understand and express her emotions in a healthy way." 

- Parent C

"We are so proud of our child and can't believe how well he's doing. Two years ago we were in complete agony and we never thought life would go back to normal. You [Matt] have been so amazing to help him heal and love himself again!" 

- Parent T